Hey Baij Terms & Conditions — Complete Membership Guide

1. General Terms & Eligibility

Hey baij is an online Sports Betting and gaming platform operating under an international gaming licence. These Terms & Conditions constitute a legally binding agreement between hey baij and its users.

By creating an account, using the platform, or placing any bet on hey baij, you acknowledge the following:

• You are at least 18 years of age and legally an adult.
• Online betting is legally permitted in your area and you agree to comply with applicable laws.
• You are placing bets for yourself and with your own funds — not on behalf of anyone else.
• You have read and agree to these terms and conditions in full.

2. Account Registration & Eligibility

The following eligibility criteria must be met to create a valid account on hey baij:

Eligibility Requirements

• You must be at least 18 years of age to register.
• You must provide accurate and complete personal information — providing false details will result in account termination.
• Each person may register only one account.
• The payment method used on the account must be registered in the user's own name.

Restricted Persons & Regions

Hey baij does not provide services to residents of countries or regions where online gaming is prohibited by law. Additionally, hey baij employees and their immediate family members are not permitted to place bets on the platform.

Account Security

You are solely responsible for keeping your account password and login details confidential. If you suspect any unauthorised access to your account, contact hey baij Support immediately. Account sharing is strictly prohibited.

3. Betting Rules & Restrictions

The following rules must be strictly followed when placing bets on hey baij:

Bet Placement Rules

• Once a bet is confirmed, it cannot be changed or cancelled (special conditions apply for live betting).
• The minimum bet amount is ৳20, and the maximum limit varies by market and event.
• Hey baij is not liable if a bet is not accepted due to odds changes.
• Hey baij reserves the right to void any bet accepted at incorrect odds due to a technical error.

Bet Cancellation Scenarios

Hey baij may void a bet and return the stake in the following circumstances:

• The event is cancelled or postponed.
• A bet is accepted at clearly erroneous odds.
• Evidence of match fixing or irregular activity is found.
• A bet is incorrectly recorded due to a technical system failure.

4. Deposit & Payment Policy

Hey baij supports Bangladesh's most popular payment methods — Mobile Pay, Nagad, Rocket, and other banking channels.

Deposit Terms

• Minimum deposit amount is ৳100.
• No additional fees on deposits.
• Deposited funds are generally credited to your account instantly.
• The payment method used must be registered in the user's name. Third-party payments are strictly prohibited.
• Hey baij may request additional documents to verify suspicious deposits.

Currency & Conversion

Hey baij primarily processes transactions in Bangladeshi Taka (BDT). For deposits made in foreign currencies, the prevailing exchange rate will apply.

5. Withdrawal Policy

The following conditions must be met to withdraw from hey baij:

Key Withdrawal Conditions

• Minimum withdrawal amount is ৳500.
• Withdrawals will not be processed until KYC verification is complete.
• Withdrawals will generally be processed via the same payment method used for the deposit.
• Processing times: Mobile Pay/Nagad — within 24 hours; Bank Transfer — 2–5 business days.

Reasons for Withdrawal Delays

Withdrawals may be delayed or placed on hold for the following reasons:

• KYC document verification in progress.
• Active bonus wagering requirements on the account have not been met.
• An investigation into suspicious activity is ongoing.
• Technical issues on the payment provider's end.

6. Bonus & Promotions Policy

Hey baij offers a variety of bonuses and promotions. All bonuses come with specific terms that must be met.

General Bonus Terms

• All bonuses must meet the specified wagering requirements before withdrawal (typically 3x–30x, as stated individually for each bonus).
• The maximum bet amount placed using bonus balance may be subject to limits.
• Bonuses not used within the specified period after being credited will expire.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.

Bonus Abuse Prohibited

Hey baij has a zero-tolerance policy toward bonus abuse. The following activities will be considered bonus abuse:

• Creating multiple accounts to claim bonuses.
• Strategic opposing bets (arbitrage) to meet bonus wagering requirements.
• Claiming bonuses on multiple accounts using the same payment method or device.

7. KYC Verification Process

In line with international regulations, hey baij verifies the identity of all users. This process is known as KYC (Know Your Customer).

Required Documents

• Proof of Identity: A clear photo of your National ID (NID), passport, or driving licence.
• Proof of Address: Utility bill or bank statement (issued within the last 3 months).
• Payment Verification: Proof that the payment account used is registered in your name.

KYC verification is typically completed within 24–48 hours. If verification fails, withdrawals will be placed on hold and hey baij may review the account.

8. Account Closure & Suspension

Hey baij reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of these Terms & Conditions.
• Registering with false or incomplete information.
• Creating an account on behalf of a minor.
• Fraudulent activity or misuse of the bonus system.
• Suspicion of money laundering or illegal activity.
• Self-exclusion request under the Responsible Betting policy.

User's Right to Close Account

You can close your account at any time by contacting hey baij support. Before closing, you will have the opportunity to withdraw any remaining balance (excluding bonus balance).

9. Responsible Betting

Hey baij takes responsible betting seriously. Betting is a form of entertainment, not a source of income.

Self-Control Tools

Hey baij encourages users to make use of the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Cap the maximum bet amount allowed within a given time period.
• Session Time Limit: Set a limit on how much time you spend on the platform.
• Self-Exclusion: Take a temporary break from your account for a set period.

To learn more, visit our Responsible Gambling View page.

10. Dispute Resolution

Any dispute between hey baij and a user will first be referred to our support team for resolution.

Complaint Submission Process

1. Contact our support team via live chat or email first.
2. Submit your complaint with detailed information and supporting evidence.
3. Hey baij will provide an initial response within 7 business days.
4. Complex cases may take up to 30 days to resolve.

If your issue is not resolved through support, you may escalate your complaint to the relevant international gaming licensing authority.

11. Right to Amend Terms & Conditions

Hey baij reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notification will be sent to your registered email address.

Continued use of hey baij after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12. Contact & Support

If you have any questions or need clarification regarding these Terms & Conditions, please contact hey baij's support team:

• Email: support@heybaij.bet
• Live Chat: Available 24/7 on website & app
• FAQ: Frequently Asked Questions View Page