Privacy & Security

Hey baij Privacy Policy — Our Commitment to Protecting Your Data

Hey baij believes your personal data belongs to you. This Privacy Policy clearly sets out what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
SSL 256-bit
Encryption
Never
Sale to Third Parties
Complete
Privacy Controls
30 Days
Right to Erasure

How We Protect Your Privacy

Key methods used to protect your data at hey baij

End-to-End Encryption

Every transaction and piece of personal data on hey baij is protected with 256-bit SSL encryption. No third party can access your information.

Secure Data Storage

Your data is stored on internationally certified secure servers, protected by regular security audits and firewalls.

Minimal Data Collection

Hey baij only collects information that is strictly necessary to provide its services. No unnecessary personal data is gathered.

Your Data, Your Control

You can view, correct, or request deletion of your personal data at any time. Full control over your privacy stays with you.

Never Sold to Third Parties

Hey baij never sells your personal information to advertisers or third parties. Your data belongs to you.

Cookie Controls

Hey baij uses cookies to enhance your experience. You can update your cookie preferences at any time.


This Privacy Policy applies to all services on the hey baij platform. By creating an account or using the platform, you are deemed to have accepted this policy.

1. Introduction & Commitment

As a trusted online betting platform, hey baij places the highest priority on user privacy. This Privacy Policy clearly explains what information hey baij collects, why it is collected, and how it is used and stored.

At hey baij, we believe privacy is more than a legal obligation — it's the foundation of the trust we've built with you. That's why we handle your personal information with the care and respect it deserves.

This policy applies to the hey baij website, mobile app, and all digital services. If you have any questions, feel free to reach out at support@heybaij.bet at any time.

2. What Information We Collect

Hey baij collects several types of information in order to deliver its services. A full breakdown is provided below:

Directly Provided Information

  • Identity Information: Full name, date of birth, nationality, gender.
  • Contact Information: Email address, mobile number, current residential address.
  • Identity Documents: National ID, passport, or other government-issued documents (for KYC verification).
  • Financial Information: Details of payment methods used (full card numbers are never stored).

Automatically Collected Information

Data Type What We Collect Purpose
Device Information IP address, device type, operating system Security & Fraud Prevention
Browsing Data Pages visited, session duration, click patterns Experience Improvement
Transaction Data Betting history, deposit/withdrawal records Financial Auditing & Service Delivery
Cookie Data Session tokens, preference settings User Convenience

Please Note: hey baij never stores your full payment card number, CVV, or PIN. Payment details are processed directly through the payment gateway.

3. How We Use Your Information

Hey baij uses the information it collects only for specific, legitimate purposes. Your data is used for the following:

  • Account Management: To facilitate registration, login, KYC verification, and account security.
  • Service Delivery: To accept and settle bets, process payments, and complete withdrawals.
  • Contact: To send important account updates, security alerts, and customer support assistance.
  • Fraud Prevention: To detect suspicious activity and prevent money laundering.
  • Legal Obligations: To comply with licensing authority directives and assist with legal investigations.
  • Service Improvement: To analyse platform performance and improve the overall user experience.
  • Bonuses & Promotions: To send you relevant offers based on your preferences (only with your consent).

Hey baij never uses your information beyond the purposes stated above.

4. Data Sharing & Disclosure Policy

Hey baij does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited data sharing may be necessary in certain circumstances:

When Your Data May Be Shared

  • Service Providers: Payment gateways, KYC verification agencies, and technology partners — all bound by strict data processing agreements.
  • Legal Authorities: Under a court order, government investigation, or valid request from a regulatory authority.
  • Gaming Licensing Authority: As part of our ongoing compliance with licence conditions.
  • Fraud Prevention Agencies: Industry-level data sharing to help prevent online gaming fraud.

Hey baij signs a Data Processing Agreement (DPA) with all third-party partners. They may only use your data for the specified purpose.

5. Data Retention Period

Hey baij does not retain your data longer than necessary. The general policy is as follows:

  • Account Information: For the duration of your active account and 5 years after closure (as required by law).
  • Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
  • KYC Documents: Up to 5 years after account closure.
  • Cookies & Session Data: Deleted at the end of the session or after a maximum of 1 year.
  • Marketing Preferences: Deleted immediately upon withdrawal of consent.

Any data beyond what is required for legal compliance is securely deleted or anonymised.

6. Cookies & Tracking Technologies

Hey baij uses cookies and similar technologies on its website and app to help improve your experience.

Types of Cookies We Use

  • Essential Cookies: Essential for maintaining login sessions and ensuring security.
  • Functional Cookies: Remembers your language, theme, and other preferences.
  • Analytics Cookies: To monitor platform performance (using anonymised data).
  • Marketing Cookies: To display relevant advertisements (with your consent only).

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

7. Your Privacy Rights

Hey baij grants you the following rights in accordance with international privacy laws:

Right to Access

You have the right to know what information hey baij holds about you. Data will be provided within 30 days of receiving your request.

Right to Rectification

You may request corrections to any inaccurate or outdated information, either through your account settings or by contacting support.

Right to Erasure

You may request deletion of your data unless retention is required by law. Requests will be processed within 30 days.

Right to Object to Processing

You can object to marketing communications or certain types of data processing.

Right to Data Portability

You may request a copy of your data in a structured, portable format.

To exercise these rights, email support@heybaij.bet or visit our FAQ Page View.

8. Children's Privacy

Hey baij strictly does not collect any personal data from individuals under the age of 18. Our platform is intended exclusively for adults.

If a minor's data is received for any reason, the account will be immediately closed and all associated data deleted upon detection.

If you believe your child has created an account on hey baij, please contact us immediately at support@heybaij.bet.

9. Data Security Measures

Hey baij employs industry-leading security measures to keep your data safe:

  • 256-bit SSL/TLS encryption — on all data transfers.
  • Encryption at rest — applied to all stored personal data.
  • Two-factor authentication (2FA) — for account login.
  • Regular third-party security audits.
  • 24/7 security monitoring and alert systems.
  • Strict data access controls for all staff.
  • Users will be notified within 72 hours in the event of a data breach.

Please note that no transmission over the internet can be guaranteed to be completely secure. Keep your account password strong and never share it with anyone.

10. Changes to Privacy Policy

Hey baij may update this Privacy Policy from time to time. When changes are made:

  • You will be notified at your registered email address before any significant changes take effect.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, a notification will be displayed on the platform.

Continued use of hey baij after a policy update will be considered acceptance of the revised terms. We recommend checking this page periodically to stay informed.

11. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to us:

  • Email: support@heybaij.bet
  • Live Chat: Available 24/7 on website & app
  • FAQ: FAQ You'll find answers to common questions on the page

Hey baij will provide an initial response within 7 business days of receiving a complaint. Complex matters may take up to 30 days to resolve.

If your concern is not resolved through hey baij, you may file a privacy complaint with the relevant international gaming licensing authority.


Your Data Is Safe — Join Now

Your privacy is fully protected at hey baij. Register with confidence and enjoy the best betting experience in Bangladesh.

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